Shipping policy

Order processing will take 1-3 business days.  Once your items have shipped, you will received USPS tracking information.  Please allow 1-3 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

Sweet Memories is not responsible for delays with USPS and they are unfortunately out of our control.  If you package does not meet their specified shipping time, please contact USPS directly.  If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Contact USPS: 1-800-275-8777

Sweet Memories is not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package.